Privacy policy

Respect for your privacy is important to xo.Luxuriate&co. and we will comply with any applicable laws and regulations regarding personal information we may collect from your from our website, and other platforms we own and operate.

Kindly note that our policies will be reviewed and updated as frequently as possible to align with updated laws and our business operations.

The information we collect includes information you knowingly and actively provide to us while using and participating in our promotions or information automatically sent to us by your devices in the course of accessing our platforms, products or services.

When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your Internet Protocol (IP) Address, your browser type and version, pages you visit, technical details and other details about your visit. Please be advised that while this information may not be personally identifying by itself, it may be possible to combine it with other information to personally identify individuals. 

The personal information which we may ask you for is not limited to but includes the following: Name, Email, Mobile Number, Home address, Work address, etc.

Kindly note that we only collect and use your personal information when we have a legitimate reason for doing so. The information collected is generally limited to the information reasonably necessary to provide our services/ sell our products.

We may collect personal information when you do any of the following on our website:

Sign up to receive updates from us via email or social media platforms, use a mobile phone or web browser to access our content, mention us on social media or contact us via email, social media or any similar platforms.

We may collect, hold and disclose your information for the following purposes: to contact and communicate with you for analytics, market research and business development, including improve how we operate our website and social media, for marketing and advertising, including to send you promotional material about our products and services and information about our third parties that we consider possibly of interest to you.

Personal information will not be further processed in a manner that is incompatible with the above purposes.

Please be aware that we may combine information we collect about you with general information or research data we receive from trusted third parties.

When we collect and process personal information, and while we retain this information, we will protect it with in commercially acceptable means to prevent loss and theft as well as unauthorized access, disclosure, copy, use or modification.

Although we promise to do our best to protect your personal information, we advise that no method of electronic transmission or storage of information is 100% secure and no one can guarantee absolute data security. 

You are responsible for selecting any password and its overall security strength to ensure the security of your own information within the bounds of our services.

The duration of keeping your information with us is dependent on on how long we need it and what we are using it for (legalities, accounting or reporting). If your information is no longer needed we will delete it or make it anonymous. 

We advise that parents supervise the use of the internet, social media and online purchasing platforms. xo.Luxuriate&co. products and services are not aimed a minors and thus we advise adult supervision. We do not knowingly collect minor's personal information.

International Transfers of Personal Information:

The personal information we collect is stored and/or processed where we or our partners, affiliates and third-party providers maintain facilities. Please be aware that the locations to which we store, process or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your information to third-parties, in other countries, (i) we will perform those transfers in accordance with the requirements of applicable laws and (ii) we will protect the transferred personal information in accordance with this policy.

You will always retain the right to withhold information from us, with the understanding that your experience of our website may be affected. We will not discriminate against you for exercising any of your rights over your personal information.

If we receive your personal information from third-parties, we will protect it as set out in this policy. If you are a third-party providing personal information about someone else you represent and warrant that you have the person's consent to provide the information to us.

If you have previously authorized the use of your personal information for direct marketing purposes, you may change your mind at any time. Please be aware that we may request further information from you to verify you and unsubscribe you.

If you believe that any information that we hold about you is inaccurate, outdated, incomplete, irrelevant or misleading, please contact us and we will take reasonable steps to correct it.

If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us and provide full details of the alleged breach. We will investigate and revert to you in writing with the out come of the investigation and appropriate resolution.

Limitations of our Certifications:

As xo.Luxuriate&co. will not be held liable for any issues raising from GRA certification and validations. We do not declare ourselves as certified precious stone and gold trader nor registered jeweler. xo.Luxuriate&co. relies on third-party manufacturers for authentic sourcing, manufacturing and quality controlling of all jewelry pieces that leave their premises. By purchasing our product, customers accept the terms and conditions set our by xo.Luxuriate&co. and their third-parties.

We use "cookies" to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer and accesses each time you visit our site so that we can understand how you use our site. This helps us serve you content based on your preferences. 

Limits to our Policy:

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites and cannot accept responsibility or liability for their respective privacy practices.

Changes to This Policy:

At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices or legislative/regulatory changes. If we decide to change this privacy policy we will post the changes here at the same link by which you are accessing this privacy policy.

If required by law, we will give you the opportunity to opt in or out of, as applicable, any use of your personal information.

 

 

This Policy is effective as of 11 July 2023 and was last updated on 1 August 2023.